Over the past 2 years we've experienced significant growth, taking on numerous new policies. In an effort to streamline our operations, we are automating the cancellation process. It is the responsibility of the insured and their agent to ensure timely payment of premiums to avoid lapses in coverage. Please review the following updates carefully to stay informed of these important changes.
NOTIFICATIONS:
Agents will continue to receive past due notices for installments on active policies. However, beginning 10/14, you will no longer receive notices for renewal initial payments.
Underwriting will no longer send individual emails regarding past due payments. Instead, clients will appear in the "Past Due Invoices" widget in the Farmowners PLUS system for one day under the status "Pending Cancellation" before their policy is cancelled. We encourage you to check this widget daily to monitor clients at risk of cancellation.
Renewals that are not paid by the day after their renewal date will be automatically cancelled. You, the insured, and interested parties will receive a Cancellation Confirmation notice.
REINSTATEMENT:
If the insured accidentally lets their policy lapse, they will have 10 calendar days to request reinstatement without a statement of no loss. They can do this by mailing a check, as the online payment system will show a $0 balance.
If you are authorized as their agent and have the billing information to post an ACH payment, you may email billing@rockingham.farm to request reinstatement. Please note, that it is your responsibility to post the payment on the same day.
We are confident these changes will streamline our operations and reinforce the importance of timely payments. If you have any questions, please don’t hesitate to contact us.
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